I normally wear a size X.5 (example 9.5), what size should I order?
Because the sandals are only manufactured in whole sizes and based on our adjustability, we’re recommending that half-sizes choose a size down from their normal half-size. Example: A men’s 9.5 would select a Men’s 9.
Last updated: September 20, 2022 15:06
Is there a warranty included with Erem’s Gila Sandals?
Yes! The Gila is covered by Erem’s 365 Day Desert Guarantee, meaning that we will replace your footwear for any manufacturing, materials, and craftsmanship defects. Plus, if you push your footwear to its limit and wear it down in a year through normal use, we will repair or replace them for you for free.
Last updated: August 02, 2022 09:02
When will I receive my Erem Gila sandals?
The shipment of sandals is scheduled to take place in February 2023. Backers will receive updates at every step.
Last updated: August 02, 2022 09:02
How durable is the sole of the sandal?
The sandal will hold up to any challenge you can tackle safely while wearing sandals (we don’t recommend using the sandals in situations where there may be hazards that will impact the top or sides of your feet). Their grip will keep your feet stable in and out of water, and the rubber will maintain its grip through wear and tear.
Last updated: August 02, 2022 09:02
How do Add-Ons Work?
As a special thank you for supporting our Gila campaign, we’re offering Erem Xerocole boots at a Kickstarter-exclusive discount, as well as a discounted bundle including a hat and water bottle from our Marketplace partners. When you select your reward tier, you will be prompted to select any add-ons you may want. At this time you can choose an option. You will be able to select sizes and colors in the same survey that will be sent out after the project is successfully funded.
Last updated: August 02, 2022 09:02
Is “Biocircular” the same as “Sustainable?”
Biocircular means that we have taken into consideration every phase of the product’s lifecycle. The materials are natural with no synthetics or plastics, the product is very durable, extending its life allowing you to avoid purchasing more, and because the materials are 100% natural they can return to nature and break down in months to years instead of decades to centuries. Biocircular is sustainability taken to the next level.
Last updated: August 02, 2022 09:02
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.